Following an agreement made by Mellon Financial Group last July to sell its mid-Atlantic region banking operations to Citizens Financial Group, all Mellon branches will become Citizens Banks by about early December.
Officials at Mellon and Citizens claim a smooth transition of all 435 Mellon branches, including the one at 36th and Walnut streets.
"It's business as usual," Mellon spokesman Ron Grundell said.
While Mellon and Citizens officials assure customers that there will be little change in branch locations, employees and customer base, some customers say they have been getting mixed signals.
"I got some confusing messages" from Mellon, said Physics Professor Paul Heiney, a Mellon customer.
Heiney explained that he had received a call from a Mellon representative who said that all branches in the Philadelphia region may be closing under Citizens except for one at 18th and Market streets.
But Grundell said no representative would ever make such a claim.
"There's not going to be any branch closings," Grundell said.
Heiney also said Citizens sent him a letter confirming the possibility of branch closings in the area.
"These letters I was getting were from Citizens saying how things are going to work at the new Citizens regime," Heiney said. "I was concerned because of lack of access to a branch to go to."
Citizens spokeswoman Barbara Cottam also denied any such statements.
"Citizens is going to keep all the Mellon branches open," Cottam said. "We are not closing any branches in Philadelphia. We expect the customer will experience no disruption of service."
